Shipping policy
Delivery Areas
We currently deliver throughout mainland UK, including England, Scotland, and Wales. Delivery to Northern Ireland, Highlands, islands, and remote areas may require additional shipping time and charges.
Processing Time
Orders are usually processed within 1–3 business days after payment confirmation. During busy periods, processing times may be slightly extended.
Estimated Delivery Times
• Lighting & Small Accessories: 2–5 business days
• Furniture Items: 5–10 business days
• Large or Made-to-Order Furniture: 2–4 weeks
Customers will receive a confirmation email with tracking information once the order has been dispatched.
Delivery Charges
• Free UK delivery on orders over £500
• Standard delivery fee for smaller orders is calculated at checkout based on item size and destination.
Furniture Deliveries
Large furniture items are delivered by specialist courier services. Customers may be contacted directly to arrange a suitable delivery date and time.
Damaged or Missing Items
Please inspect your order upon delivery. If any item arrives damaged or incomplete, contact our customer support within 48 hours of receiving the order, including photos of the packaging and product.
Failed Deliveries
If a delivery cannot be completed due to incorrect address details or customer unavailability, additional redelivery charges may apply.
International Shipping
At this time, we primarily serve customers within the United Kingdom. For international delivery inquiries, please contact our support team before placing an order.
Contact Us
For any delivery-related questions, our customer support team will be happy to assist you.